Shipping:
We are currently ship via USPS or UPS. All orders with an international delivery address must be handled by the USPS, either by Priority or Express Mail.
We do offer free shipping via UPS standard ground or USPS Priority Mail on orders totalling over $100 before taxes. While we attempt to fulfill and ship orders over $100 according to the requests of our customers, we may change the delivery service in an effort to keep costs as low as possible. If you prefer a certain method, please include this information somewhere in your order; we will make every attempt to ship via the methods selected by the customer upon checkout.
For order totaling under $100 before shippping, there is a standard $5.99 flat rate shipping charge. We will never change a paid shipping option unless we first contact the buyer, discuss the different shipping options and agree on a different service. Although a rare occasion, changes in shipping carriers allow us to keep our operating costs to a minimum which helps keep prices as low as possible.
Being centrally located in Texas, most of our deliveries via UPS ground or USPS Priority Mail take 2-3 business days. Those on the west coast and in the upper northeast may take a day or two longer. We can not guarantee these dates; this information is a general consensus drawn from our customers.
All USPS orders placed before 2:00 PM and all UPS orders placed before 3:00 PM Monday - Friday will be shipped the same day. Orders placed after 3:00 PM on Friday will ship the following Monday. We will do our best to notify our customers of any delays from weather or holidays.
The UPS-generated map below is a guideline to assist you when ordering. Most domestic orders shipped UPS ground will arrive at their destination within 2-3 business days. USPS Priority Mail will follow a similar structure; however there is no guarantee on a specific delivery date when shipping via the USPS.
Warranty Issues:
Most factory sealed items (i.e. kits, radios, etc.) will need to be handled by the manufacturer. If kits are missing parts or electronics are not functioning correctly, those claims will need to be handled by the OEM. We can assist you in getting these issues resolved, but in the end it is up to the OEM to resolve any discrepancies. Any warranty issues or claims regarding products which have been mounted, installed, or used in any way will need to be handled by the MANUFACTERER or DISTRIBUTOR. Issues pertaining to missing hardware, etc. from kits or parts should also be handled by the manufacturer or distributor.
Returns/RMA's:
Occasionally, ordering and shipping errors happen. You can order the wrong item, or we can simply ship the wrong item. We want you to understand that if you are affected by one of these errors, your satisfaction is our goal. We will do everything within reason to make our customers happy with their purchase. You won't find any salesmen here, only employees willing to make sure what you order is what you want. Our only requirement is that items need to be in the same condition as they were shipped to you. We will not be able to offer refunds or exchanges on “Used” Merchandise. As mentioned above, any warranty issues or claims regarding products which have been mounted, installed, or used in any way will need to be handled by the MANUFACTERER or DISTRIBUTOR. Issues pertaining to missing hardware, etc. from kits or parts should also be handled by the manufacturer or distributor. We are just a re-seller and not primarily a service center. Please know there are a few instances where we simply cannot exchange or replace an item. Contact us by email or by phone if you are unsure; we will be happy to accomodate and direct you accordingly.
We will only authorize a return within 10 business days of the delivery of the order. Give us a call or an e-mail for an RMA number prior to sending in the product for exchange or replacement. If you send in items without contacting us prior to shipping product, the delivery will be refused and returned to the sender. All returns will be processed for either store credit or for an item exchange. We are unable to offer any sort of refund on returns.
Customers are responsible for shipping charges incurred on returns to the store; Power RC Hobbies will cover shipping expenses from the store back to the customer.
On returns made at our store, we are able to offer an exchange or store credit on a return as long as the original sales receipt is present. We need the order number to exchange any item.
Sales/Specials:
We occasionally run promotions. On all sales or discounts, Edge rotor blades, tail blades, and paddles are excluded unless otherwise noted. Also, offers are good on in stock itemsonly. No rainchecks will be given for out of stock items at sale prices. Clearance items do not qualify for exchange items. They are sold “As Is” and will only be exchanged (with the same item) if the item is defective upon delivery. No refunds on clearance items will be given.
Price Matching:
We try to offer the lowest prices possible, but sometimes we get busy enough where we are not able to update the prices as often as everyone would appreciate. If you see a product in stock and advertised at a lower price than what we are currently asking, call us or send us and email and we will match their prices after including shipping. This will not work for E-bay stores or with offers from hobby shops based outside of the United States.
International Orders:
We will only accept transactions handled through PAYPAL for orders shipped internationally. We will handle this on a case-by-case basis, but if you have any questions, please do not hesitate to send us an e-mail at CustomerService@curtisyoungblood.com . All international orders will be shipped either USPS Priority Mail International or USPS Express Mail International. We will not forge an invoice to avoid custom fees, so please do not ask. As long as the order is paid for via PAYPAL and received by 2:00 PM CST, all international orders will ship out the same day.
0 Items: $0.00
